These terms and conditions apply to every order you place as a consumer in the D-Trendingshop webshop.
1. Who we are
D-Trendingshop
Cruquiuszoom 51
2142 EW Cruquius
Email: dtrendingshop@gmail.com
Chamber of Commerce (KvK) number: 90954777
VAT number: NL004853247B47
2. Our offer
We sell new products, returned products, and outlet products. For every item, the condition is stated; see also product condition. The photos show the product as it is when new. You can read about how your specific item looks and any defects it may have in the description.
We only have one or a few pieces of most items. If an item is no longer available after you have placed your order, we will let you know as soon as possible and refund the amount within 14 days.
Obvious mistakes or errors in the offer, such as a clearly incorrect price, are not binding on us.
3. Prices and payment
All prices are in euros and include VAT. Shipping within the Netherlands and Belgium is free. You pay in advance using one of the payment methods shown at checkout.
4. Ordering
The agreement is concluded as soon as you have placed and paid for the order and we have confirmed it by email.
5. Delivery
We deliver in the Netherlands and Belgium and ship via PostNL. Orders placed on working days before 3:00 PM are shipped the same day. You will receive a track & trace code by email. We will deliver within 30 days of your order at the latest. If that is not possible, you may cancel the order free of charge and you will receive your money back.
The risk of damage or loss rests with us until the moment that you, or someone you have designated, receive the package.
6. Right of withdrawal (14-day reflection period)
You may withdraw from your order within 14 days of receipt without giving any reason. This also applies to returned and outlet products. You can read how this works on the returns page. In short:
- Notify us of your return within 14 days of receipt via email or using the model form.
- Send the product back within 14 days of your notification. You arrange the return shipment yourself and the costs are for your account.
- You are responsible for the return shipment until we have received the package. Therefore, ship it well-packaged and with track & trace, and keep the shipping receipt.
- We will refund the purchase amount within 14 days of your notification using the same payment method. We may wait until we have received the product back or until you have provided proof that you have sent it.
- During the reflection period, you must handle the product with care. If you use it more than is necessary to assess it, we may charge you for the depreciation.
The right of withdrawal does not apply to products that are not suitable for return for reasons of health protection or hygiene and whose seal you have broken after delivery.
7. Warranty
You have a legal warranty on all our products. A product must do what you can reasonably expect from it, whereby the stated condition is taken into account. Defects that are mentioned in the product description do not fall under this. If something is wrong, report it as soon as possible, in any case within two months after you discovered it. We will then ensure repair or replacement. If that is not possible, you will receive your money back in full or in part.
8. Complaints
Do you have a complaint? Email us at dtrendingshop@gmail.com and describe as clearly as possible what the issue is. We will respond as soon as possible, within 14 days at the latest.
9. Personal data
We use your data to process your order. You can read more about this in our privacy policy.
10. Applicable law
Dutch law applies to these terms and conditions and to every order. If you live in Belgium, you retain the protection of the mandatory rules of Belgian consumer law.